Privacy Policy
Introduction
ORH Truck Solutions, as an Original Equipment Manufacturer (OEM) and supplier of specialised transport and heavy vehicle solutions, is committed to protecting your privacy and handling personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, store, and disclose personal information in connection with the manufacture, distribution, servicing, and support of our products and related services across our OEM network, including dealers, distributors, and authorised service partners.
Who We Are
ORH Truck Solutions
Address: 1 Central Avenue, Hazelmere WA 6055
Phone: (08) 9250 2250
Email: reception@orh.net.au
As an OEM, we design, manufacture, and support specialist truck bodies and transport solutions distributed through authorised partners and service providers.
Personal Information We Collect
We may collect and hold the following types of personal information where relevant to OEM operations, product support, and aftersales service:
- Name
- Address (residential or postal)
- Email address
- Phone number
- Date of birth
- Driver’s licence details
- Vehicle information (including ownership, registration, and VIN)
- Finance and insurance information (where applicable through OEM-supported channels)
- Employment or income details (where required for finance applications facilitated through OEM partners)
- Product configuration, build specifications, and service history
- Any other information you provide via our website, dealers, distributors, or service partners
How We Collect Your Information
We collect personal information through OEM and partner channels, including:
Directly from you
When you:
- Submit an enquiry via our website or authorised partner platforms
- Contact us or an authorised dealer/distributor by phone, email, or in person
- Request a quote, product specification, or OEM configuration
- Arrange servicing, repairs, warranty support, or parts supply
- Apply for finance or insurance through OEM-supported referral channels
- Register for OEM communications or product updates
- Complete documentation through dealers, distributors, or service agents
From third parties within the OEM ecosystem
We may also collect information from:
- Authorised dealers and distributors
- Finance and insurance partners
- Vehicle manufacturers and component suppliers
- Government and registration authorities
- OEM-approved service providers supporting logistics, telemetry, or diagnostics
Website Use, Cookies and Analytics
When interacting with our digital platforms, we may collect:
- IP address
- Browser type and version
- Device and operating system information
- Pages viewed and user interaction data
- Referring websites
We use cookies and analytics tools to:
- Improve OEM digital platforms and customer experience
- Analyse usage of product documentation and support portals
- Support OEM marketing, product development, and performance insights
We may use tools such as Google Analytics to understand engagement with our digital ecosystem.
Cookies may be disabled in browser settings, however this may limit platform functionality.
How We Use Your Information
As an OEM, we use personal information to support the full product lifecycle, including:
- Responding to product enquiries and technical requests
- Supporting vehicle design, configuration, and manufacturing processes
- Coordinating distribution through dealers and authorised partners
- Managing warranty, recall, and product safety programs
- Providing servicing, maintenance, and parts support through OEM networks
- Processing finance and insurance applications via third-party providers
- Facilitating registration, delivery, and commissioning of vehicles
- Communicating service updates, technical bulletins, and safety notices
- Sending marketing or product updates (where consented or permitted by law)
- Improving product design, manufacturing processes, and service delivery
- Maintaining required legal, compliance, and OEM operational records
You may opt out of marketing communications at any time via unsubscribe links or by contacting us directly.
Disclosure of Personal Information
We may disclose personal information to entities within the OEM ecosystem, including:
- Authorised dealers and distributors
- Vehicle manufacturers and OEM partners
- Finance providers and lending institutions
- Insurance providers
- Government and registration authorities
- Logistics, IT, and cloud service providers supporting OEM systems
- Marketing, analytics, and technical support providers
- Contractors, engineers, and professional advisers
- Other service providers necessary for OEM operations
Disclosure occurs only where reasonably necessary for OEM functions, customer support, compliance, or as required by law.
Finance and Credit Applications
Where finance is arranged through OEM-supported channels, we may collect and disclose personal and financial information to:
- Finance providers and credit intermediaries
- Credit reporting bodies (where applicable)
- Identity verification and fraud prevention services
This information is used solely to assess and process finance applications linked to OEM products and services.
Overseas Disclosure of Information
As an OEM operating within global supply chains, we may disclose personal information to overseas recipients, including:
- Vehicle manufacturers and component suppliers
- Software, IT, and cloud service providers
- Engineering and product support partners
These recipients may be located in countries including Japan, Germany, and other jurisdictions where OEM partners operate.
We only disclose personal information overseas where:
- It is required to support OEM manufacturing, servicing, or product support
- You have consented
- The recipient is subject to comparable privacy obligations
- It is required or authorised by law
We take reasonable steps to ensure overseas recipients handle personal information securely.
Storage and Security
We implement reasonable technical and organisational safeguards to protect personal information across our OEM systems and partner networks, including protection from:
- Misuse and interference
- Loss or unauthorised access
- Modification or disclosure
Information is stored in secure OEM systems and controlled-access environments.
Where information is no longer required and not legally required to be retained, it will be securely destroyed, deleted, or de-identified.
Access and Correction
You may request access to or correction of personal information held by us or within our OEM systems.
Requests can be made using the contact details provided below.
Complaints
If you believe we have mishandled your personal information, you may lodge a complaint.
Please include:
- Details of your concern
- Relevant supporting information
- Your desired outcome
We will acknowledge and investigate your complaint and respond within 30 days.
If unresolved, you may contact the Office of the Australian Information Commissioner (OAIC).
Links to Other Websites
Our websites or OEM platforms may contain links to external websites operated by dealers, partners, or third parties.
We are not responsible for the privacy practices of those sites and recommend reviewing their privacy policies.
Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in OEM operations, regulatory requirements, or partner networks.
The most recent version will always be available on our website.
Contact Us
ORH Truck Solutions (OEM)
Address: 1 Central Avenue, Hazelmere WA 6055
Phone: (08) 9250 2250
Email: reception@orh.net.au
