Warranty
Warranty & Quality Assurance
At ORH Truck Solutions, quality, reliability, and customer satisfaction are at the core of everything we do. We take pride in delivering products that are built to perform in demanding operating environments and are backed by comprehensive warranty support for your peace of mind.
Our Warranty Commitment
Parts Warranty
All parts supplied by ORH Truck Solutions are covered by a 12-month warranty from the date of delivery or installation, whichever occurs first. This warranty is subject to the terms, conditions, and warranty policies of the respective component manufacturers and suppliers.
Structural Warranty
ORH Truck Solutions provides a 2-year structural warranty covering defects in materials and workmanship relating to the structural components manufactured and installed by our team. This warranty reflects our commitment to engineering excellence and long-term durability.
Chassis Warranty
Warranty coverage for chassis components is provided directly by the relevant chassis manufacturer. Coverage periods, conditions, and claim procedures vary between suppliers. Customers should refer to the applicable manufacturer’s warranty documentation for full details.
Warranty Conditions
To ensure warranty coverage remains valid:
- Equipment must be operated and maintained in accordance with manufacturer recommendations.
- Scheduled servicing and maintenance requirements must be observed.
- Any modifications, alterations, misuse, neglect, accidental damage, or unauthorised repairs may void warranty coverage.
- Warranty claims must be reported promptly upon discovery of a fault or defect.
Making a Warranty Claim
Should you experience an issue covered under warranty, our team is committed to providing timely support and assistance. To initiate a warranty claim, please contact ORH Truck Solutions with the relevant vehicle, build, or equipment details, together with a description of the issue. Our team will assess the claim and coordinate with the relevant suppliers or manufacturers where required.
For further information regarding warranty coverage, exclusions, or claim procedures, please contact our team directly. We are committed to delivering dependable solutions and ongoing support throughout the life of your equipment.
Please contact Kyle Detata on:
(08) 9250 2250
kdetata@orh.net.au
